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Frequently Asked Questions

Find answers for some of the questions you may have about staying with us in our modern, spacious, corporate apartments.

What’s included in the price?

When you book an Astra Apartment, you can expect the privacy of a home with the comforts of a hotel, all wrapped into the price.
This includes a personal meet and greet at your apartment where we’ll let you in, show you how everything works and give you the insider tips on the local area. All Astra Apartments include:

> 24/7 concierge-style support close at hand

> A furnished apartment including fully equipped kitchen and laundry

> All utilities

> Linen and towels

> Weekly service clean

> Departure clean

> Access to pool and gym (if available)

Is car parking available?
Some of our apartments include secure undercover onsite car parking within the rate. For others, parking may be available upon request at an additional charge. This information is available on the apartment listing pages on our website. You can also contact the Astra Apartments Property Manager if you are unsure.
Can I hire a cot or foldaway bed?

Yes, for many of our apartments we can provide a portable cot and a foldaway bed on request at the time of booking. Simply add your request to the comments section when booking. 

Do the apartments have internet connection?

Unlimited and high-speed WiFi is included. Furthermore, the WiFi is an apartment dedicated connection which means your internet experience won’t be impacted during peak periods. This is especially important for our business travellers who need a reliable connection.

How do I get the keys to the apartment?
An Astra Apartments Property Manager will meet you on-site to show you how everything works, hand over the keys and answer any questions you may have. Furthermore, we will meet you at the apartment any time day or night as we realise many of our visitors arrive on late flights or can fall victim to travel delays.
What happens after I submit an enquiry?
  1. You will receive a system-generated email confirming that we have received your request and we will follow up with another email as soon as we can with details of availability and rates.
  2. After you let us know that you wish to proceed, we will collect all the information we need to confirm the booking. No deposit is required.
  3. We will email you check-in instructions a week or so before arrival and send you the invoice. Stays longer than one month will be invoiced for the first month only. Stays less than one month will be invoiced the full amount for the stay.

We accept all major cards, direct deposits and bank cheques.

When booking online, will my credit card be charged the full amount straight away?

No. When booking direct on the Astra Apartments website, your credit card will be used for a $1 pre-auth only. Following this, you will receive a system-generated email stating that your booking is confirmed and we will follow up to collect any additional information we need for the booking. No deposit is required.

We will email you check-in instructions a week or so before arrival and send you the invoice. Stays longer than one month will be invoiced for the first month only. Stays less than one month will be invoiced the full amount for the stay.

We accept all major cards, direct deposits and bank cheques.

What is the cancellation policy?

72 hours’ notice of cancellation, postponements, delayed arrivals, and early departures is required for all lengths of stay in order to avoid charges. Notice given within 3 days will result in a charge equal to 3 nights minus the number of days’ notice given. This condition also applies should a stay need to be reduced. Please check the location Terms & Conditions for more information.

Can I bring my pet?

Some small, well behaved pets are allowed in a limited number of our furnished apartments in select locations. Please check the terms and conditions for the location you would like to stay, or contact the Astra Apartment’s property manager directly.

What time is check-in and check-out?
We will be as flexible as possible with your check-in and check-out times.

Normal arrival time is 2 pm. Early arrivals can only be guaranteed by pre-booking the previous night.

At the end of your tenancy, normal departure time is 10 am.

Is linen supplied?
Yes – all linen and towels are supplied and changed at the weekly service clean.
Do the apartments have full kitchens and everything I need to cook with?

The apartments have full-sized kitchens with four-burner cooktops, oven, and microwave and are equipped with the pots, pans and dishes required. You can find all our standard inclusions here.

What's the difference between a corporate apartment and a serviced apartment?

While a serviced apartment mostly offers the same amenities as a corporate apartment, the two are in fact different.

> Corporate apartments are always within private residential buildings and as such, tend to have much larger floor plans than alternate accommodation types. This is one of the reasons they are preferred for stays longer than a week, which is typically the minimum stay requirement. * Note: minimum stay requirements vary across locations. 

> Corporate apartments have full kitchens, not kitchenettes. That means full-sized fridges, good sized stoves and ovens, dishwasher and enough bench space, They are properly equipped with everything needed to prepare meals at home.

> Being in a residential building allows guests to have more privacy. That’s because common areas have low traffic, there are no service staff and the other apartments are primarily occupied by locals.

> Corporate apartments are targeted at corporate travellers and not the leisure market. As such, rates do not fluctuate because popular events are in town. Which makes budgeting easy! 

 

How can I book multiple apartments at the same time?

If you wish to book more than one apartment, simply get in touch with the Astra Apartment’s location manager and allow them to do the heavy lifting for you. Your dedicated contact will be able to recommend the best apartments based on your group booking requirements. To locate the appropriate contact details, visit our contacts page. 

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The safety and well being of our guests has always been, and continues to be our highest priority. You can access the latest information on COVID-19 here.